Free standard shipping and returns on all orders

Free standard shipping and returns on all orders

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Shipping Fee

Free shipping on orders in the Contiguous US.

Shipping Orders

Normally orders will ship within 2-7 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.  Orders may be delivered in separate shipments.  All purchases through www.ismartwhale.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to as undeliverable. When the carrier returns an undeliverable package to SmartWhale, please contact SmartWhale to make arrangements for reshipment.

The 7 continental U.S. states will not serve at this time (Last updated Jan 5, 2024. ):

Armed Forces - Americas
Alaska
Guam
Hawaii
Northern Mariana Islands
Puerto Rico
U.S. Virgin Islands

Check back as we expand to more regions. 

Orders for The United States:

Most ismartwhale.com orders will be processed by Amazon, and shipped directly from Amazon distribution center. we only ship in the Contiguous US currently.

Delivery Times

When you place an order on the SmartWhale website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account -> Order History after you log in to our website.

Standard Shipping

Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.

If you have any questions, please feel free to contact us via email: support@ismartwhale.com