Return and Refund Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
For non-quality issues related items, Customers are responsible for the return shipping fee，For quality issues related items, SmartWhale is responsible for the return shipping fee; No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ismartwhale.com.
As stated in our privacy policy, we collect personal information through your interactions with us and our website, including through the use of cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to display ads that are more in line with your interests on other websites and for other reasons outlined in our privacy policy.
According to the privacy laws of certain states in the United States, sharing personal information for targeted advertising based on your interactions on different websites may be regarded as "selling", "sharing" or "targeted advertising". You may have the right to opt out of these activities, depending on where you live. If you want to exercise this opt-out right, please follow the instructions below.
If you visit our website with the "Global Privacy Control" opt-out preference signal enabled, depending on your location, we will automatically consider this as a request to opt out of the following activities: activities that may be regarded as "selling" or "sharing" personal information, or activities that may be regarded as targeted advertising or other uses for the device and browser you use to access the website.